Shipping policy

Shipping Policy

At Mbilu Tales, our stories are created with love to inspire little hearts — and we are excited to deliver them to your doorstep in South Africa and London.

Processing Times

All orders are processed within 2–5 business days.
Orders are shipped Monday–Friday (excluding public holidays).

You will receive an order confirmation email when your purchase is completed, and another email with tracking details once your order has shipped.

Shipping Locations

We currently ship to:

  • United Kingdom

  • South Africa

At this time, we do not offer shipping to other regions through our website.
If you live outside these areas and would like to place an order, please contact us so we can assist you.

Delivery Times

Location Estimated Delivery Time
United Kingdom 3–7 business days
South Africa  3–10 business days

Delivery times are estimates. Actual delivery may vary due to courier schedules, customs (if applicable), or public holidays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address.

We may offer free-shipping promotions from time to time — follow our social media or newsletter for updates.

Customs & Duties (London Orders)

Deliveries to London may be subject to customs duties or import taxes based on local regulations.
These fees are the customer’s responsibility.

Order Issues & Lost Parcels

If you do not receive your order within the timelines listed above, please contact us at [Add your email] with your order number and we will assist you.

We are not responsible for delays caused by couriers, customs, or incorrect address details entered at checkout.
Please ensure your address is complete and accurate.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at [Add email] with:

  • Your order number

  • Photos of the issue

  • A short description

We will gladly replace the item at no extra cost.

Returns & Exchanges

For full details on returns and refunds, please see our Returns & Refund Policy.

Contact Us

If you have questions about shipping, we’re here to help:

📧 story@mbilutales.com

Thank you for choosing Mbilu Tales —
Stories that grow young hearts. 💛📚✨