Terms of service

Terms of Service

Welcome to Mbilu Tales!
Thank you for supporting our storytelling journey. By using our website and purchasing our products, you agree to the Terms of Service below. Please read them carefully.

Who We Are

Mbilu Tales is a children’s storytelling brand dedicated to creating joyful, culturally-rich stories and products for families around the world.

This website is operated by Mbilu Tales. Throughout the site, the terms “we”, “us”, and “our” refer to Mbilu Tales.

Online Store Terms

By using our website, you confirm that you are at least 18 years old, or you are using the site under the supervision of a parent or guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

Products & Availability

We aim to provide accurate product descriptions and images. However:

  • Product colours and designs may vary slightly due to screen settings.

  • Pricing and availability may change without notice.

  • We reserve the right to limit or refuse any orders, including for reasons such as suspected fraud or misuse.

If we cancel or change an order, we will contact you using the email or phone number provided at checkout.

Pricing & Payment

All prices are listed in the currency shown at checkout.
We accept secure payments through our supported payment providers.

You agree to provide accurate billing and shipping information.

Shipping & Delivery

Shipping times and costs are displayed at checkout. Delivery times may vary by location and carrier.
Delays due to customs, postal services, or external factors are outside our control.

Returns & Refunds

Please refer to our Returns & Refund Policy for details on returns, exchanges, and refunds.

Intellectual Property

All content on this website — including text, artwork, stories, characters, illustrations, logos, and graphics — is owned by Mbilu Tales and protected by copyright and trademark laws.

You may not copy, reproduce, sell, or distribute any content without written permission from Mbilu Tales.

User Comments & Feedback

If you send us comments, ideas, or content (e.g., reviews, messages, feedback), you agree that we may use, edit, or share them (for example, on our website or social media) unless you request otherwise.

We reserve the right to remove comments that are unlawful, offensive, or harmful.

Third-Party Links

Our site may include links to third-party services (e.g., YouTube, Instagram, Shopify).
We are not responsible for the content or policies of those external sites.

Privacy

Your privacy matters to us.
Please refer to our Privacy Policy to understand how we collect and use your information.

Changes to Terms

We may update these Terms from time to time.
The latest version will always be available on this page.

Your continued use of the site means you accept any changes.

Contact Us

For questions about these Terms, please contact us at:
📧 story@mbilutales.com

With gratitude and imagination,
Mbilu Tales